Frequently Asked Questions

Yes, we offer customization services for select products. Please contact our team at least 2 weeks before your required date to discuss your customization needs.

Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your order on our website or the courier's tracking portal.

We accept all major credit/debit cards, UPI, net banking, and cash on delivery (for select locations). All transactions are secured with industry-standard encryption.

Standard shipping takes 5-7 business days within India. Express shipping takes 2-3 business days. You can track your order using the tracking number provided after dispatch.

Currently, Ethnic Treasures ships only within India. We do not offer international shipping at this time. Any updates regarding international shipping will be communicated on our website.

Absolutely! All our products are handcrafted by skilled artisans using traditional techniques. We provide authenticity certificates with our premium products and work directly with artisan communities.

Each product comes with specific care instructions. Generally, we recommend dry cleaning for silk and embroidered items, gentle hand washing for cotton, and avoiding direct sunlight to preserve colors.

We take utmost care in packaging, but if you receive a damaged item, please contact us within 48 hours with videos and photos. We'll arrange for a replacement or refund immediately.