Our Policies

At Ethnic Treasures, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. ## 1. Information We Collect When you visit our website or place an order, we may collect: * Personal details such as name, email address, phone number, and shipping address * Payment information (processed securely via third-party payment gateways) * Order details and purchase history * Device and browsing information (IP address, browser type, pages visited) ## 2. How We Use Your Information We use your information to: * Process and deliver your orders * Provide customer support * Improve our website and user experience * Send order updates and important notifications * Prevent fraud and ensure website security ## 3. Products We Offer Our website offers handcrafted and artisan products across categories including: * Leather & Faux Leather Bags * Cotton Bedsheets * Crochet Keychains * Ethnic Pouches * Crochet iPad/Laptop Sleeves * Hand Bags * Laptop Bags * Tote Bags * Crochet Throws & Baby Throws * Embroidered Clutches * Everyday Bags ## 4. Sharing of Information We do not sell your personal data. We may share your information only with: * Payment providers (for secure transactions) * Shipping and logistics partners (for order delivery) * Legal authorities when required by law ## 5. Cookies & Tracking Technologies We use cookies and tools like Google Analytics to: * Understand user behavior * Improve website performance * Enhance user experience You can control cookies through your browser settings. ## 6. Data Security We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. ## 7. Your Rights Depending on your location, you may have rights to: * Access your personal data * Request correction or deletion * Withdraw consent You can contact us to exercise these rights. ## 8. Third-Party Services Our website may include third-party services such as payment gateways and analytics tools. These providers have their own privacy policies. ## 9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. ## 10. Contact Us If you have any questions about this Privacy Policy, please contact us.

Terms and Conditions Welcome to our website. By accessing or using our site, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, please do not use our website or services. 1. General Information This website is operated by Ethnic Treasures. Throughout the site, the terms “we,” “us,” and “our” refer to Ethnic Treasures. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 2. Use of the Website By using our website, you represent that you are at least the age of majority in your jurisdiction and that you agree to comply with all applicable laws and regulations. You agree not to use our products or website for any unlawful or unauthorized purpose. You must not transmit any viruses, worms, or any code of a destructive nature. 3. Products and Services We offer a variety of smartphone accessories, including but not limited to cases, chargers, screen protectors, and related products. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. 4. Orders and Payments By placing an order on our website, you agree to provide accurate, current, and complete purchase and account information. We reserve the right to refuse any order you place with us. Prices are displayed in Rupee and are subject to change without notice. Payment must be received in full before your order is processed and shipped. 5. Shipping and Delivery We aim to process and ship orders within 2-3 business days. Delivery times may vary depending on your location and shipping method. We are not responsible for delays caused by carriers or customs clearance. 6. No Return or Refund Policy Please note that all sales are final. We do not accept returns or offer refunds or exchanges under any circumstances. If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We reserve the right to assess and resolve any such issues at our sole discretion. 7. Intellectual Property All content on this website, including text, images, graphics, logos, and product designs, is the property of Ethnic Treasures and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the website or its content without express written permission. 8. Limitation of Liability To the fullest extent permitted by law, Ethnic Treasures shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the website or our products. 9. Indemnification You agree to indemnify, defend, and hold harmless Ethnic Treasures, its owners, employees, affiliates, and suppliers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms and Conditions or your violation of any law or rights of a third party. 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of those sites and do not warrant or assume any liability for their content or practices. 11. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Delhi, without regard to conflict of law principles. 12. Changes to Terms We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of the website after any changes constitutes acceptance of those changes.

All sales are final. Due to the nature of our products and services, we do not accept returns, exchanges, or offer refunds under any circumstances. We encourage customers to review their order carefully before completing the purchase. By placing an order through our website, you acknowledge and agree to this no return and no refund policy. If you receive a defective or incorrect item, please contact us within 48 hours of delivery so we can assess the issue and determine if a resolution is possible at our discretion.

Shipping Policy – Ethnic Treasures At Ethnic Treasures, we take great care in delivering your handcrafted products safely and on time. Each item is thoughtfully made and carefully packed to ensure it reaches you in perfect condition. Order Processing Time All orders are processed after successful payment confirmation. Since our products are handmade, processing times may vary depending on the product and order volume. Orders are usually processed within 1–3 business days, excluding Sundays and public holidays. Shipping & Delivery Timeline Once your order is dispatched, delivery timelines typically range between 3–7 business days, depending on your location and courier service availability. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or remote locations. Shipping Charges Shipping charges, if applicable, will be calculated at checkout and clearly displayed before you complete your purchase. Shipping Locations We ship orders to all over the world. Order Tracking Once your order is shipped, tracking details will be shared via email or WhatsApp, allowing you to monitor the delivery status. Delays & Exceptions While we strive to deliver on time, delays may occur due to unforeseen circumstances. Ethnic Treasures is not responsible for delays caused by courier partners or external factors. Incorrect Address Please ensure that the shipping address and contact details are accurate. Ethnic Treasures is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. Damaged or Missing Orders If your order arrives damaged or incomplete, please contact us within 48 hours/days of delivery with clear video and photos so we can assist you promptly.