Our Policies

Privacy Policy Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, which offers a variety of smartphone accessories such as cases, chargers, screen protectors, and more. By using our website, you agree to the terms outlined in this policy. Please read it carefully. If you have any questions, feel free to contact us via email. Information We Collect Personal Information When you make or attempt to make a purchase, we collect details such as your name, billing and shipping address, email, phone number, and payment information. Device Information We automatically collect certain data from your device, including your IP address, browser type, time zone, and cookies installed on your browser. We also track the pages you visit, the products you view, and how you interact with our website. Payment Information When you make a purchase, your payment details (e.g., credit/debit card information) are processed securely through third-party payment gateways. We do not store your full payment data directly on our servers. Order Details We collect information about the products you purchase and your delivery preferences. Customer Communication If you reach out via email, chat, or social media, we may store that communication to assist you and improve our service. How We Use Your Information We use the information we collect to: Process and fulfill your orders, including sending confirmation emails and shipping updates. Personalize your shopping experience by showing products based on your preferences. Communicate with you about new products, promotions, or changes to our policies. Analyze website traffic to improve our services and optimize our website’s performance. Prevent fraudulent transactions and ensure a secure shopping environment. Manage and improve our customer service interactions. Sharing Your Information We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with: Service Providers: We work with third-party providers (e.g., payment processors, shipping carriers) to help us deliver our services. They only have access to necessary information to complete their tasks. Compliance with Law: We may disclose information if required by law or to protect our legal rights. If you have any questions about this Privacy Policy or our practices, please contact us. Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your favorite smartphone accessories with us.

Terms and Conditions Welcome to our website. By accessing or using our site, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, please do not use our website or services. 1. General Information This website is operated by Ethnic Treasures. Throughout the site, the terms “we,” “us,” and “our” refer to Ethnic Treasures. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 2. Use of the Website By using our website, you represent that you are at least the age of majority in your jurisdiction and that you agree to comply with all applicable laws and regulations. You agree not to use our products or website for any unlawful or unauthorized purpose. You must not transmit any viruses, worms, or any code of a destructive nature. 3. Products and Services We offer a variety of smartphone accessories, including but not limited to cases, chargers, screen protectors, and related products. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. 4. Orders and Payments By placing an order on our website, you agree to provide accurate, current, and complete purchase and account information. We reserve the right to refuse any order you place with us. Prices are displayed in Rupee and are subject to change without notice. Payment must be received in full before your order is processed and shipped. 5. Shipping and Delivery We aim to process and ship orders within 2-3 business days. Delivery times may vary depending on your location and shipping method. We are not responsible for delays caused by carriers or customs clearance. 6. No Return or Refund Policy Please note that all sales are final. We do not accept returns or offer refunds or exchanges under any circumstances. If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We reserve the right to assess and resolve any such issues at our sole discretion. 7. Intellectual Property All content on this website, including text, images, graphics, logos, and product designs, is the property of Ethnic Treasures and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the website or its content without express written permission. 8. Limitation of Liability To the fullest extent permitted by law, Ethnic Treasures shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the website or our products. 9. Indemnification You agree to indemnify, defend, and hold harmless Ethnic Treasures, its owners, employees, affiliates, and suppliers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms and Conditions or your violation of any law or rights of a third party. 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of those sites and do not warrant or assume any liability for their content or practices. 11. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Delhi, without regard to conflict of law principles. 12. Changes to Terms We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of the website after any changes constitutes acceptance of those changes.

Shipping Policy – Ethnic Treasures At Ethnic Treasures, we take great care in delivering your handcrafted products safely and on time. Each item is thoughtfully made and carefully packed to ensure it reaches you in perfect condition. Order Processing Time All orders are processed after successful payment confirmation. Since our products are handmade, processing times may vary depending on the product and order volume. Orders are usually processed within 1–3 business days, excluding Sundays and public holidays. Shipping & Delivery Timeline Once your order is dispatched, delivery timelines typically range between 3–7 business days, depending on your location and courier service availability. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or remote locations. Shipping Charges Shipping charges, if applicable, will be calculated at checkout and clearly displayed before you complete your purchase. Shipping Locations We currently ship orders to India only. Order Tracking Once your order is shipped, tracking details will be shared via email or WhatsApp, allowing you to monitor the delivery status. Delays & Exceptions While we strive to deliver on time, delays may occur due to unforeseen circumstances. Ethnic Treasures is not responsible for delays caused by courier partners or external factors. Incorrect Address Please ensure that the shipping address and contact details are accurate. Ethnic Treasures is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. Damaged or Missing Orders If your order arrives damaged or incomplete, please contact us within 48 hours/days of delivery with clear video and photos so we can assist you promptly.